Privacy policy

Effective from 6 May 2026

The OZERTY-CANADA website is owned and operated by MOJO FZ LLC (hereinafter "OZERTY").

OZERTY attaches the greatest importance to the respect of privacy and the protection of personal information, and undertakes to implement appropriate measures to ensure the protection of such information and to process and use it in compliance with applicable laws, in particular the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Act respecting the protection of personal information in the private sector of Quebec (as amended by Law 25) and any other applicable provincial privacy legislation.

ARTICLE 1: Person responsible for the protection of personal information

Your personal information is collected by OZERTY (MOJO FZ LLC), whose registered office is located at A4-709 Building no.A4, Al Hamra Industrial Zone-FZ, 10055 Ras Al Khaimah, United Arab Emirates, registered under number 45000044.

OZERTY is the organisation responsible for the personal information under its control and determines the purposes for which it is collected and the means by which it is processed.

OZERTY has designated a person in charge of the protection of personal information, who can be reached for any question relating to this policy or the exercise of your rights by e-mail at the following address: contact@ozerty-canada.com

ARTICLE 2: Information collected, purposes and consent

OZERTY, as the organisation responsible for the information, may collect, consult, use, modify, store, transmit and delete personal information within the framework of its commercial and contractual activities.

The terms "Information" or "Personal Information" designate any information about an identifiable individual, recorded in any form, that allows that individual to be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity.

OZERTY undertakes to collect personal information only for specified, explicit and legitimate purposes, and not to further process such information in a manner incompatible with those purposes.

OZERTY undertakes to process only personal information that is adequate, relevant and not excessive in relation to the purposes for which it is collected.

This information is for the most part collected directly from the individuals concerned when they:

  • Create a personal area on the OZERTY website.
  • Make an enquiry to OZERTY.
  • Place an order on the website.
  • Browse the website and/or view the products.
  • Contact OZERTY's Customer Service.

Within the framework of the collection activities mentioned above, OZERTY collects the following information:

  • Identity data (first name, surname and, where applicable, gender, age, date of birth).
  • Contact data (email, postal address, telephone number, social media details).
  • Billing data and payment methods.
  • Details of the services and subscriptions taken out.
  • The history of the contractual relationship.
  • A copy of the person's correspondence with customer service.
  • Where applicable, responses to surveys and questionnaires and comments/reviews.
  • Technical information relating to browsing (e.g.: IP address, browsing history, visit path, browser, operating system, information about the devices from which you access the website...).

It is specified that certain of this information, in particular gender, age or date of birth, is not systematically collected; it is only collected where applicable, when necessary for a specific purpose (for example for the measurement and optimisation of advertising). OZERTY reserves the possibility of collecting it for this purpose in compliance with the principles set out in this policy.

In order to better understand the processing of information carried out by OZERTY, we inform the individuals concerned that OZERTY may process their information for the following purposes:

  • Carrying out processing relating to administrative management (customer accounts, orders, deliveries, invoicing, debt recovery). This processing is necessary to perform the contract concluded with the individual and to comply with legal obligations, in particular accounting and tax obligations.
  • Carrying out processing relating to the management of the customer relationship (management of reviews, satisfaction surveys, management of the loyalty programme). This processing is necessary to perform the contract and/or serves OZERTY's legitimate business interest in improving its products and services and retaining its customers.
  • Carrying out processing relating to the management of complaints (after-sales service, handling of requests for access, correction, objection, deletion, management of disputes). This processing is necessary to comply with a legal obligation and serves OZERTY's legitimate business interest in ensuring the defence of its rights.
  • Carrying out processing relating to the steering of marketing activity and improvement of the website (traffic analysis, customer targeting, commercial prospecting...). This processing is carried out with the individual's consent where required, in particular for the placement of certain cookies and the sending of electronic communications, and/or serves OZERTY's legitimate business interest in promoting and improving its services.

Where the law requires it, OZERTY will obtain your consent before collecting, using or disclosing your personal information. Depending on the sensitivity of the information and the reasonable expectations of the individual, this consent may be express or implied. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the address indicated in this policy.

ARTICLE 3: Hosting and transfers of Information

Personal information is hosted and processed within Canada, as well as in other jurisdictions where OZERTY or its service providers operate.

Where certain information must be processed or accessed outside your province of residence, such a transfer is governed by appropriate contractual and organisational safeguards, supplemented where necessary by additional measures intended to ensure a comparable level of protection. You should be aware that information stored or processed in another jurisdiction may be subject to the laws of that jurisdiction, including lawful access requests by government authorities, courts or law enforcement. A copy of these safeguards may be obtained by writing to contact@ozerty-canada.com.

ARTICLE 4: Recipients of the collected Information

Your information is intended for OZERTY. It may be communicated to our providers acting as processors for the needs of the Service (in particular hosting of the website, processing of payments, delivery of orders, sending of communications and audience measurement), who act only on our instructions and are not authorised to use it for other purposes. OZERTY may also disclose your information where required to do so by law or in response to a valid request from a competent authority. Apart from these cases, OZERTY does not sell your information to third parties.

ARTICLE 5: Information retention period

Information is retained for a period appropriate to the purposes of the processing and in accordance with applicable legislation and regulations.

Information relating to the customer relationship is retained for the entire duration of the contractual relationship, then in an active database for up to three (3) years from the individual's last contact or from the end of the contractual relationship.

At the end of this period, the information necessary to establish, exercise or defend legal claims may be archived, with restricted access, for the applicable limitation period. Accounting records and supporting documents (in particular invoices) are retained for the periods required by applicable tax and company law.

Information processed on the basis of consent (in particular for prospecting purposes or via certain cookies) is retained until consent is withdrawn and, at most, for the periods indicated in Article 7 as regards cookies.

ARTICLE 6: Your rights

In accordance with applicable Canadian privacy legislation, every individual has the right to access and to request the correction of their personal information held by OZERTY. Where provided for by applicable law, individuals may also request the deletion of their information, the withdrawal or de-indexing of certain information, may object to or request that certain processing cease, and may request that their information be communicated to them in a structured technological format. Where processing is based on consent, the individual may withdraw their consent at any time, subject to legal or contractual restrictions and reasonable notice, without this withdrawal affecting the lawfulness of the processing carried out before it.

These rights may be exercised by contacting us at the following address: contact@ozerty-canada.com

Individuals also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC, www.priv.gc.ca) or, where applicable, with the competent provincial authority (such as the Commission d'accès à l'information du Québec).

ARTICLE 7: Confidentiality incidents

OZERTY implements reasonable technical and organisational measures to protect personal information against loss, theft and any unauthorised access, disclosure, copying, use or modification. In the event of a confidentiality incident presenting a risk of serious injury to the individuals concerned, OZERTY will take reasonable measures to reduce the risk of injury and, in accordance with applicable law, will notify the competent authority (such as the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec) as well as the affected individuals.

ARTICLE 8: Cookie management policy

A Cookie is a text file placed on your hard drive by the server of the OZERTY website. It generally contains the name of the server that placed it, an identifier in the form of a unique number and an expiry date. Its purpose is to collect information relating to your browsing in order to offer you services adapted to your terminal (computer, mobile or tablet).

On your first visit, a banner allows you to accept or refuse the placement of non-essential cookies. You can change your choices at any time via the parameters provided for this purpose. Non-essential cookies are only placed after obtaining your consent.

8.1 Functional cookies

Functional cookies are necessary for the operation of the website. They allow persons to use the main features of the website and to secure their connection. They can allow direct access to their personal areas. These cookies also allow persons to place products in their shopping basket and to keep their basket active.

These cookies have a very short lifespan, for as long as the session remains active.

Without these cookies, users will not be able to use the website normally, and it is therefore not advisable to prevent their use or to delete them.

8.2 Cookies for optimising the user experience

These cookies make it possible to optimise the operation of the OZERTY website. They also make it possible to adapt the presentation of the website to the display preferences of the terminal used by persons during their visits. These cookies thus allow users to have a fluid and tailored browsing experience.

The lifespan of these optimisation cookies is limited to thirteen months.

In the event of refusal of the activation of these cookies, users will not be able to benefit from the features described above.

8.3 Technical performance cookies

Technical performance cookies allow OZERTY to monitor the technical performance of its website, to detect problems in order to reduce as much as possible any inconvenience for the User, to activate and support security features, but also to help detect malicious activities and breaches of these conditions.

The lifespan of technical performance cookies is limited to thirteen months.

Refusing the activation of such cookies or deleting them has no impact on the browsing of persons.

8.4 Audience measurement cookies

Audience measurement and statistics cookies allow OZERTY to know the use and performance of the website, to establish statistics, volumes of traffic and use of various elements (content visited, paths…) in order to improve the interest and ergonomics of the services offered (the most frequently visited pages or sections, the most read articles…). These cookies also serve to measure the consultation traffic of the website.

The lifespan of audience measurement cookies is limited to thirteen months.

Refusing the activation of such cookies or deleting them has no impact on the browsing of persons.

8.5 Advertising cookies

Within the framework of browsing on all the pages of its website, OZERTY may carry out processing of browsing data and/or use advertising cookies in order to offer visitors advertising in line with their interests. These cookies also make it possible to limit the number of times a visitor sees an advertisement and are also used by OZERTY to assess the effectiveness of its advertising campaigns.

The lifespan of advertising cookies is limited to thirteen months.

Refusing these advertising cookies has no impact on the use of the website.

8.6 Sharing cookies (social networks)

The OZERTY website may include buttons or modules from social networks, such as Facebook and Twitter, which allow visitors to share content with other persons or to inform third parties of your consultation or your opinion regarding content on our website.

When visitors use these sharing buttons, a third-party cookie from the social network is installed. If visitors are connected to the social network during their browsing on the website, the sharing buttons make it possible to link the content consulted to their user account.

Visitors are invited to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information they may collect via these application buttons, and the lifespan of the associated cookies.

Contact us:

From 9am to 6pm, Monday to Friday
Tel: (888) 887-5158
E-mail: contact@ozerty-canada.com