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Extra 10% OFF with CODE : EXTRA10
Extra 10% OFF with CODE : EXTRA10
If the product does not suit your needs and you wish to exercise your right of withdrawal, you have 14 days from receipt of the package to contact our customer service by e-mail at the following address: contact@ozerty-canada.com
Please indicate in your e-mail your order number and which product you wish to return.
If you do not like the product and wish to return it no further documentation will be required.
On the other hand, if you have noticed an error, a defect or a non-conformity of the product compared to the description on this website, you must attach a photo or a video to your e-mail so that our customer service can see, verify and confirm the problem.
Customer service will respond to your e-mail within 24 hours and send you the postal address of our after-sales service, which is responsible for receiving returns.
The product must be returned in the package, in new condition and in its original packaging.
The returning cost is entirely your responsibility, EXCEPT if the product is defective or if an error has been made on our side (wrong colour, wrong size, etc.). In this case, you will be refunded for the shipping costs of the package.
Once the returned package has been received by our after-sales service, you will be refunded directly to the original method of payment that was used for your order, within a maximum period of 14 days after receipt of the package.
If you used a gift card, loyalty points or voucher, we will reimburse you using the same procedures.
If you have not received your package within 30 days of placing your order, contact our customer service so they will confirm the dispatch of a new package.
Fortunately, this happens very rarely.
If 1 or more items are missing in your order, contact our customer service so they will confirm the dispatch of a new package right away.
Fortunately, this happens very rarely.
When you place an order with us, we do our best to send it as soon as possible to reduce the delivery time. Unfortunately, we cannot accept order cancellations as all our orders are processed immediately.
You will always be able to cancel later, for this please refer to the Return Policy section of this page.